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Privacy Policy

The Hind’s Head Limited (“we”) is committed to protecting and respecting your privacy.

This privacy policy, together with our website (www.hindsheadbray.com) (“our site”) Terms and Conditions (which include the terms of use of our site, this privacy policy and any other documents referred to on our site or in our site Terms and Conditions) sets out the basis on which any personal data and/or personal information we collect from you, or that you provide to us, or that we receive from other sources, will be processed, stored, disclosed or disseminated by us. Please read the following carefully to understand our views and practices regarding your personal data and your personal information and how we will treat it.

By:

  • visiting www.hindsheadbray.com;
  • you or someone else on your behalf ordering or paying for any goods or services you order (or someone else on your behalf orders) and/or purchase from us where you or someone else pays us in cash or otherwise than in cash;
  • paying for any goods or services you purchase from us where you pay us or we are paid through or via a third party payment intermediary or gateway (which might include WorldPay (“Worldpay”)), such as a third party who provides purchasers of goods or services with a web-based or on-line platform or portal or service through, via or by using which purchasers can make payments including, for example, in such a way as to preserve the confidentiality of the purchaser’s financial and credit or debit card information (we will refer to such a third party as a “payment intermediary”);
  • paying for any goods or services you purchase from us where in paying us you or someone else uses or involves a payment intermediary; – entering into a transaction with us where a payment intermediary is involved; or by
  • you or someone else on your behalf making a reservation relating to our pub/restaurant at The Hind’s Head, High Street, Bray SL6 2AQ, United Kingdom (the “Premises”).

you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Hind’s Head Limited (company number 03676216), whose Registered Office address is Tectonic Place, Holyport Road, Maidenhead, Berkshire, United Kingdom SL6 2YE.

Information we may collect from you

We may collect and process, store, disclose and disseminate the following data about you:

Information you give us. You may give us information about you by filling in forms on our site (www.hindsheadbray.com) or by corresponding or interacting with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service or to receive information, place an order or make a purchase on our site, or by phone or otherwise, participate in social media functions on our site, enter a competition(s), promotion(s), ballot(s) or survey(s), and when you report a problem with our site. This also includes information you provide when payment is made, or an order is placed, or a contract or a reservation is made or cancelled, or in connection with payment or an order or a contract or reservation, for any goods or services ordered or purchased from us or reservation(s) made with us, including when we are paid in cash or otherwise than in cash, and/or through, via, by using or by involving a payment intermediary (which might include WorldPay). This also includes information you provide where, in respect of any transaction you enter into with us, a payment intermediary is involved. The information you give us and/or a payment intermediary (which might include WorldPay) may include your name, address, e-mail address and phone number, financial and credit or debit card information, personal description, details of goods or services you have ordered or purchased or of a reservation(s) you have made with us and your photograph.

  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any other website(s) we operate or any other service(s) we provide or if third parties order, purchase or cancel goods or services from us, or make or cancel reservations, on your behalf. We are also working closely with third parties and may do so in future with different or additional third parties (these include or might include, for example, one or more payment intermediary, which might include WorldPay, and/or business partners who might include one or more payment intermediary) and we may receive information about you from them. The information we receive from other sources may include your name, address, e-mail address and phone number, financial and credit or debit card information, personal description, details of goods or services you have ordered or purchased or of a reservation(s) you have made with us, and photograph.

Cookies

Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies. You can see our cookies policy here.

Uses made of the information

We use information held about you in the following ways, and you consent to us doing so:

  • Information you give to us. We will, or may, use this information:
    • to carry out our obligations arising from any contracts or reservations entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services we provide similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way please tick the relevant box situated on the form(s) on which we collect your data;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you, but we will not, for those purposes, provide any third parties with any financial and/or credit or debit card information you have given to us. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form(s) on which we collect your data;
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
    • to enter you into any competition, promotion, ballot or survey.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. Depending on the types of information we receive, we may use this information and the combined information for the purposes set out above, except we will not, for the marketing purposes set out above, provide any third parties with any of your financial and/or credit or debit card information we have received from other sources.

Disclosure of your information

Except for any of your financial and/or credit or debit card information, we may share your personal information (including information you give to us, information we collect about you and information about you we receive from other sources) with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, and you consent to us doing so.

We may share your personal information (including information you give to us, information we collect about you and information about you we receive from other sources, and which may include if necessary, your financial and/or credit or debit card information), and you consent to us doing so,) with selected third parties including:

  • If necessary, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them;
  • If necessary, business partners, suppliers and sub-contractors for the performance of any contract or reservation we enter into with you;
  • If necessary, any payment intermediary (which might include WorldPay)  involved in relation to:
    • any transaction you enter into or any order you place with us;
    • any reservation you make; or
    • any purchase you make from us or any refund or payment you are due from or entitled to from us;

for the performance of any contract we enter into with them or you. For example, we might be obliged by a payment intermediary to share your personal information (and which may include if necessary, your financial and/or credit or debit card information) with that payment intermediary in respect of a transaction you enter into, or an order you place, with us or in respect of a purchase you make from, or a reservation you make with, us where that payment intermediary is involved.

  • Any other party or person we are required to share your personal information with by any payment intermediary involved in relation to any transaction you enter into, or in relation to any order you place, with us or in relation to any purchase you make from, or reservation you make with, us, or for the performance of any contract we enter into with any payment intermediary or you. For example, we might be obliged by a payment intermediary to share your personal information with that payment intermediary’s bank in respect of a transaction you enter into, or an order you place, with us or in respect of a purchase you make from us where that payment intermediary is involved;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others, but we will not, for these purposes, provide advertisers or advertising networks with any financial and/or credit or debit card information you have given to us;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site, but we will not, for these purposes, provide analytics or search engine providers with any financial and/or credit or debit card information you have given to us.

We may disclose your personal information (including information you give to us, information we collect about you and information about you we receive from other sources) to third parties, and you consent to us doing so:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, but we will not, for these purposes, provide such prospective buyers or sellers with any financial and/or credit or debit card information you have given to us;
  • If The Hinds Head Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions of use and other agreements; or to protect the rights, property, or safety of The Hind’s Head Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data and information that you give to us, we collect about you and we receive from other sources may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, for one of our business partners or for one or more payment intermediary (which might include WorldPay) or for business partners of, suppliers to and sub-contractors of one or more payment intermediary (which might include WorldPay). Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment or of a refund, the processing of your payment details and/or the provision of support services. By submitting your personal data to us and/or to one or more payment intermediary (which might include WorldPay), you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at Tectonic Place, Holyport Road, Maidenhead, Berkshire, United Kingdom SL6 2YE.

Our site may, from time to time, contain links to and from the websites of our partner networks (which might that of include WorldPay and/or another payment intermediary(s)), advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Hind’s Head Limited, Unit B, Tectonic Place, Holyport Road, Maidenhead, Berkshire, United Kingdom SL6 2YE

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